Online Payment Privacy Policy

Rhea Healthcare Private Limited, Nova Fertility East Private Limited, SVAS MED Private Limited, Revaba Infertility Clinics Private Limited and their affiliates (from time to time) operate hospitals that provide Fertility Treatment for couple under the Brand Name of Nova IVF Fertility, Wings Hospitals (“NOVA IVF FERTILITY”).

Nova IVF Fertility shall endeavour to provide the Customer with facilities/gateways to pay the treatment or Medicines Fee through credit cards (Visa and Master card), debit cards, cash cards, UPI and internet banking.

It is understood and agreed by the User/Customer that the Services shall only commence after realization of money in the accounts of Nova IVF Fertility in case online payment is being opted for by them.

It is understood and agreed by the User/Customer that payment mechanisms may be governed by separate/additional terms of use prescribed by Nova IVF Fertility.

Nova IVF Fertility reserves the right to refuse or cancel any order placed for a product/package that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by Nova IVF Fertility, the same shall be credited to your bank account within 15 working days and duly notified to you by email. Once the order has been placed and in case You wish to cancel/modify the same You may do so subject to cancellation/modification charges as prescribed.

It is understood and agreed by the User/Customer that payment mechanisms may be governed by separate Agreements between the third parties who provide facilities for such payment mechanism and Nova IVF Fertility and that in no event whatsoever, Nova IVF Fertility shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Price shall be the sole responsibility of the User/Customer.

Refund and cancellation policy

Cancellation shall be acceptable only if the Customer informs Nova IVF Fertility within 48 hours from the time of booking. 10% cancellation charges will be applicable on the total amount of invoice. For queries in this regard, the Customer can contact us through e-mail id, ARIVFHO@NOVAIVFFERTILITY.COM Phone Number 9663311714. In case of cancellation and refund, the User/ Customer can raise Refund Request in prescribed form. The Refund Request Form would require providing Bank Account details, Payee details, relationship of payee with patient etc along with Cancelled Cheque. The refund amount will be sent to the respective Bank Account within 15 days from the date of raising the refund request along with valid supporting documents. 

All terms and conditions shall be governed by the laws of India and court at Bangalore shall have exclusive jurisdiction with respect to all matters arising out of or in connection with the terms and conditions mentioned herein.